The Center for Leadership Studies is always seeking talented and professional individuals to join our team of leaders. Please look at some of our open positions below and submit your information for review.
Account Manager
Customer Advocate
Account Manager
Job Type:Full-Time
Location:Flexible
Salary:Salary + Commission
Benefits:Full-Time Benefits-90 day probationary period
Job Summary
Account Manager will have seven to ten plus years track record of achievement in corporate sales selling to senior leadership. Will present Situational Leadership® solutions to senior executives and line leadership within targeted accounts, will build mutually beneficial business relationships, make compelling presentations, and close business. This is a largely independent field sales role for an executive with a high degree of business acumen.
The right candidates will acquire expertise on Situational Leadership® offerings to organizations, including all tools, work sessions, training components and services in our product line.
Responsibilities
- Serves as key initiator of new business development to target large-sized accounts for long-term and strategic penetration
- Independently calls on senior-level executives and other representatives to generate product, program, and consulting sales opportunities
- Diagnoses and assesses client needs; prescribes, designs, and implements strategic interventions using the full range of existing or custom Situational Leadership® content, products, and/or programs
- Presents and provides individual client consultations in context with overall intervention strategy as needed
- Writes and oversees effective business proposals
- Closes business consistently within the Situational Leadership® guidelines developed for product and services mix and pricing
- Consults with clients to design custom programs and tailors standard programs to meet individual client needs
- Designs account strategy and business development for new and existing accounts
- Develops and executes on territory marketing and management plan to meet and exceed monthly revenue targets
Requirements
- Seven to ten plus years’ experience in corporate sales, preferably in a professional services complex sales environment selling to Fortune 5,000 companies
- BA/BS in business or related field or equivalent experience required
- Stable work history and track record of personal sales performance in a large corporate environment is essential
- Consulting sales background and demonstrated skills in the core areas of building solid pipelines:
- Working a forecast
- Aggressively prospecting
- Efficiently driving opportunities to closure
- Exhibits excellent personal maturity and character
- Well-developed pattern of achievement, competitive skills, energy, motivation, enthusiasm, and integrity is critical to success in this role
- Proven track record in sales in conceptual business solutions
- Proven ability to sell intangibles
- Ability to quickly and accurately assess clients’ needs and develop innovative solutions
- Able to take initiative, manage ambiguity, and learn quickly
- Very strong verbal and written communications skills are essential
- Ability to create and deliver compelling, polished sales presentations to both line leadership and senior corporate executives within target companies
- Proficient in Microsoft® Word®, Outlook®, PowerPoint®, Excel®
- Familiarity with salesforce.com
- Ability to learn quickly and adapt to new technologies
- Demonstrated ability to work both independently and collaboratively to accomplish work
- Strong internal and external client service orientation
- Willingness to pitch in wherever necessary
- Able to travel as required
Customer Advocate
Job Type: Full-Time
Location: Escondido, Ca
Hourly: TBD
Benefits: Yes
Status: Open
Job Summary
Primarily responsible for providing positive, effective and proactive customer service by utilizing excellent, in-depth knowledge of company products and programs. Complete all necessary work to ensure the customer receives the best service(s) and/or information requested in a timely fashion. This position performs a variety of customer service related duties. This position will perform many but not necessarily all the essential job duties and responsibilities outlined below.
Responsibilities
- Access, maintain and update salesforce.com customer and prospect database.
- Carry out direct marketing activities (principally making outgoing soft sales calls or emails to current and potential customers) to agreed budgets, sales volumes, values, product mix and timescales.
- Respond to and follow up on sales inquiries by post, internet, and telephone in order to expedite customer orders.
- Maintain and develop existing and new customers through planned individual account support, place customer orders and liaison with internal order-processing staff.
- Provide necessary follow-up and initiate correspondence when necessary.
- Resolve customer complaints, returns, shortages and adjustments.
- Monitor and report on activities and provide relevant management information as directed.
- Liaise and attend meetings with other company departments as necessary to perform duties and aid business and organizational development.
- Prepare quotations for products and services under company program guidelines.
- Attend training and to develop relevant knowledge and skills.
Competencies
- Customer/Client Focus—Is dedicated to meeting the expectations and requirements of customers/clients; gets first-hand information and uses it effectively; talks and acts with customers/clients in mind; establishes and maintains effective relationship with customers/clients and gains their trust and respect; deals effectively with diversity.
- Interpersonal Savvy—Relates well to all kinds of people; builds appropriate rapport; listens; builds constructive and effective relationships; uses diplomacy and tact; capable of diffusing difficult situations comfortably; doesn’t show frustration.
- Sales/Marketing- Ensures customers feel they have been listened to; establishes credibility quickly; creates and seizes opportunities to match customer interest with program options; displays enthusiasm and commitment; maintains a positive “can-do attitude; answers detailed questions about program options; positions each inquiry for program involvement.
- Listening—Practices attentive and active listening; has the patience to hear people out, can accurately restate the opinions of others.
- Results/Outcome Oriented–Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures, monitors process and progress. Works well under pressure. Works with little direct supervision.
- Sizing Up Accounts—Can clearly articulate the strengths and limitations of current and potential accounts; asks good questions and probes all fruitful sources for answers; looks beyond the obvious and doesn’t stop at the first answers. Identifies incomplete information and strives to rectify. Makes good business decisions.
- Approachability—Is easy to approach and talk to; puts others at ease; can be warm, pleasant and gracious; is sensitive to and patient with others; builds rapport well; is a good listener.
- Organizing— Can marshal existing company resources to get things done; orchestrates multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner; follows established processes; identifies informal and incomplete information in time to do something about it.
Requirements
- Knowledge of MS Office and Salesforce.com computer applications.
- Knowledge of principles and practices of sales.
- Knowledge of customer service principles.
- Knowledge of basic business principles.
- Experience in sales.
- Experience in making presentations.
- Proven ability to achieve sales targets.
- High school diploma or GED
