Great service providers focus on meeting the needs of each individual customer for each transaction. Situational Service^® is a focused methodology that helps service providers diagnose and respond to customer needs. By teaching service providers the same diagnostic skills that make Situational Leadership^® the most powerful leadership model in business today, you will enhance the quality and predictability of each and every customer transaction.

Benefits:

• A powerful common model to organize what your people already know about their customers and their jobs
• Service providers who make decisions like they are owners not renters
• Practical skill building with real work issues
• Moving the needle on frontline goals and objectives

“The single competitive advantage any organization
defines for itself is… Service.”

Audience: All contributors
Time Frame: Full-day

More program information ( pdf)